FAQ: Preorders

When placing a Preorder from on our website, please note the following:

  • Payment is charged immediately at checkout not when the item ships.

  • If you need to cancel your Preorder or Update in any way, please email hello@startplanner.com

  • If you are ordering a Preorder item with an In-Stock item, the order will be held and all items will ship with the Preorder item.

  • For returns on Preorders, you have 7 days from the day that you received the Order - not the date the order was placed.

  • The date listed on the Preorder page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update then we do not have further information at this time.

  • We do our very best to communicate all details for Preorders on the product page as there are usually thousands of orders for each style and it is not possible to contact everyone individually.

  • If at any time you need further details, please contact us at hello@startplanner.com and we will be happy to assist!