FAQ: Orders + Shipping

Do you accept returns?

At this time, we do not accept returns. Please make sure you review all product descriptions, dimensions & weights before placing your order, as all sales are final. If you experience a problem with your shipment or an issue with your order, you can email images to hello@startplanner.com within 7 days of receiving your items. If anything is defective, we will make it right. Satisfaction is of utmost importance to us. Please see the full terms of use and purchase policy. 

 

How is my planner packaged?

We take extra care and love with every product. Each planner is wrapped securely and placed in a custom designed keepsake box for added protection. Enclosed you will find a care card so be sure to read it to ensure your new best friend keeps up with your busy schedule throughout the year; ) We can’t tell you all about our packaging secrets, some things are better a surprise. If you have any issues with your product upon arrival, with quality or missing content, please notify us ASAP by emailing hello@startplanner.com and including pictures! We will make sure to make it right! Please notify us within 7 days of receiving your planner) 

 

What are the shipping and processing fees? 

All orders are shipped via USPS Priority Mail with tracking. Shipping and processing begins at $7.99 depending on the weight of the product. Planners added to an order are calculated by weight, so adding more items increases the shipping cost very little.  Shipping and processing are based on the weight of the package.

Invalid or incorrect addresses entered by the customer will result in him or her paying to reship the package, should it be returned. Double check your confirmation email for accuracy.  Shipping fees are not refundable for undeliverable shipments, refused shipments, or cancellations/exchanges. Please verify you entered the correct shipping address before completing your order.

 

Can I pick up my order?

We do not currently have a store front, but we offer a pickup location in Alpharetta, GA for local customers. Orders placed will be ready for pick up the following business day by 12 p.m. The pick-up location is open from 9 a.m. until 4 p.m., Monday through Thursday at 5910 Shiloh Road East, Suite 111 Alpharetta GA 30005. To place an order for pickup, please email hello@startplanner.com and we will email you a custom invoice. 

 

Do you ship outside the US?

Due to an overwhelming demand for our planners here in the US, we are not shipping internationally at this time. As we continue to grow we will most definitely look into other shipping options for outside the US.

 

When will my order ship?

You can check the status of your order at any time by logging into your account here. Orders generally ship within 2-4 business days. But I will say… we are known for really fast shipping. Let’s just say we like to under promise and over deliver. Customers will be notified of their order status and tracking number via email. Please note that shipments are made Monday through Thursday ONLY. For pre-orders, an estimated ship date will be clearly noted in the product description of the item you ordered. Also, be aware that the USPS website generally takes 24 hours to update, so even when we ship stay tuned for updates to stalk your mailman.

 

Can I cancel or change my order?

We do our best to ship orders in a timely manner. Should you need to change your order, please email us ASAP at hello@startplanner.com. This is something we cannot guarantee, but we will do our best to assist you. Please note that any changed orders will incur a 10% admin fee to cover any processing fees associated with this. Please refer to our refund policy prior to purchasing any planners.

 

I didn’t receive a shipping confirmation for my order, can you help?

We often receive emails back that are undeliverable due to an incorrect email address entered at checkout. Contact us at hello@startplanner.com with your order number and we can provide you with your tracking number, as well as update your email address in our system.

 

I entered the wrong shipping address at checkout. Can you reroute my order?

Once orders are shipped we are unable to redirect your package and we cannot refund you for shipping that product.  In this event, you can do one of two things: (1) Place a new order and once we receive the returned package we will refund you for the product(s), or (2) Wait for the package to return to us and then we will send you a new invoice to re-ship your package to you. Please make sure you verify your shipping address at checkout before submitting your order because we also get sad when this happens.

 

I am having a shipping issue, what do I do?

First, don’t be sad. We send products USPS Priority Mail in order to track (stalk) all planners as they are in route to their new home. Please inspect your address prior to shipping. Our system is automated and once it leaves our office we have no control. USPS priority includes up to $100 in insurance, and if a product goes missing, gets abducted from outer space, or shows as delivered but did not make it, contact your local Post Office first. Most of the time it shows up within a couple days; if not, a claim can be filed here. If you are having a USPS shipping issue, please inform us so that we can also be aware and assist with the matter if needed by emailing us at hello@startplanner.com.