FAQ: General Info

Can I find STARTplanners at a retail store near me? 

At this time, we are only selling online. Mainly because we can’t seem to even keep that in stock!  We have created videos for each product line to help you thoroughly understand the product that you are buying. As always, if you have any questions about our planners or need help choosing the one that’s best for you, we are happy to help! Email us at hello@startplanner.com.

 

What if I have suggestions for the planner?  

We love suggestions! Please email your ideas, inspirations, or suggestions to ideas@startplanner.com

 

I’m unable to log into my account. Can you help me?

Absolutely! Email us at hello@startplanner.com and we’ll get you taken care of. :)

 

Do you offer any promos or discounts?

The best way to stay up to date on any specials we are running is to subscribe to our newsletter, which you can do at the bottom of the webpage, or follow us on Facebook. We do offer collections from time to time, which will always be posted in our shop and we also on occasion have "little loved" planners. If we have those they will be listed in our shop.

 

Do you offer bulk discounts?

We love that you have a group or team of people who you want to share our planners with! Every situation is different.  Reach out to us if you wish to order more than 10 planners and we can work with you to get your team planning away!

 

What forms of payment do you accept?

We accept Visa, Mastercard, AMEX, Discover, and more. You can also checkout using Paypal. Please note, PayPal eCheck payments can take 3-6 business days to clear, which will result in a delayed shipment. So please take this into consideration if you need your order in a timely manner.

 

Can I sell STARTplanners in my store? Can I buy wholesale?
At this time we are not able to keep STARTplanners in our store. If you would like to be added to our list of wholesale suppliers to contact if this does change, please email us at hello@startplanner.com.

 

I reached out to you on social media, but why haven’t I heard back?

We work very hard to respond to every single email and question/comment on social media. If you reached out to us via social media and have not received a response please email us at hello@startplanner.com. Our email is the BEST way to make sure your question does not get overlooked.  With all the posts on social media it is very easy to get overlooked so please don’t hesitate to reach out to us via email.

We all know the horrors of “Junk” mail, and at times our emails show up there. If this happens we ask for your forgiveness, thank you for your patience, and ask that you reach back out to us if you have not received an email response within 48 hrs.