FAQ

What is this all about, you ask???

OUR PRODUCTS

What is this all about, and how do the planners differ?

We currently have 3 lines of planners. Check them out here

 

How often are new planners released?

We offer both a full year (January-December) as well as a mid-year (July-June) line of planners! So have no fear, if you missed our last round of planners, it's just a short wait until our next line-up will be released but be forewarned… they sell out fast!!! Want to be the first to know when the new line of planners hits our store? Be sure to sign up for our newsletter for updates on pre-order and release dates (and all kinds of other fun stuff, too! ;) 

 

Can you tell me more about the paper? 

We are not ashamed to admit it: We are paper snobs. We believe that quality paper matters. We wanted the whole touch-and-feel experience of our planners to be amazing! The pages inside are #70, and the cover has a smooth-as-silk, velvety finish. You will love the way it feels so much, you might never put it down. 

 

What is the “Little Loved" Planner? 

On occasion, we receive a few planners that have a "little love" when they arrive to us. Rather than shipping them back to our supplier, we decided to offer them as-is, with just a little extra love. Honestly, we would use these planners ourselves! No content is missing. ALL SALES ARE FINAL. And, yes, after a month of use, it will probably just blend right in!

 

Are your Fancy Pants binders real leather?

All of our binders are vegan friendly. :) Each binder has a soft pebble texture on the outside, and the inside has a two-tone pebble/smooth faux leather texture.

 

How do I care for my STARTplanner?

With every planner you purchase you will receive a Care Card for your specific planner, but here are some general suggestions for caring for any of our planners: These are all handcrafted products and wear over time is to be expected. It is important to take care of your planner. Any product with gold foil will, over time, start to wear off. This is normal in the nature of the gold foil.

  • SPIRAL PLANNER - Always close your planner from front to back. When traveling, take extra care by placing in bag or providing extra protection.  Don’t stack heavy objects on or around the spiral. (It makes them sad!) Keep in cool and dry place… watch out for those coffee spills! Last but not least, you will begin to see “love” on your planner as you continue to plan and rock it out!  (It’s OK! This just means you are totally crushing your goals!) 
  • FANCY PANTS - So, You got fancy, huh? Here are a couple tips to help you get started with your Fancy Pants Planner! Each day of the year has its own page. This binder was designed to hold 1-3 months at a time, making it easy to travel. (520 pages total! They will not all fit in the binder at once!) The binder is designed to include: all the tabs, 1-3 months of daily pages, goals, projects & extra inserts sections & bling! Please place the plastic insert page in the back of your planner to protect your pages from opening & closing. When traveling, take extra care by placing in bag or providing extra protection. Keep in cool and dry place… watch out for those coffee spills!  Last but not least, you will begin to see “love” on your planner as you continue to plan and rock it out!  (It’s OK! This just means you are totally crushing your goals!)

 

 

ORDERS & SHIPPING

Do you accept returns?

At this time, we do not accept returns. If you experience a problem with your shipment or an issue with your order, you can email images to hello@startplanner.com within 7 days of receiving your items. The planners and other products are inspected prior to shipment, but if anything is defective, we will make it right. Satisfaction is of utmost importance to us. Please see the full terms of use and purchase policy. 

 

How is my planner packaged?

All products are inspected prior to shipping. Due to the nature of production of our products we like to think of printing our books as a production of art. On occasion there will be slight variations. These are handcrafted products. We take extra care and love with every product securing it in a bag, enclosing a care card, and pack/secure products to have it in route to its new home! We even warn… it will increase productivity so watch out! We can’t tell you all about our packaging secrets, some things are better a surprise.

 

What are the shipping and processing fees? 

All orders are shipped via USPS Priority Mail with tracking. Shipping and processing begins at $7.99 depending on the weight of the product. Planners added to an order are calculated by weight, so adding more items increases the shipping cost very little.  Shipping and processing are based on the weight of the package.

Invalid or incorrect addresses entered by the customer will result in him or her paying to reship the package, should it be returned. Double check your confirmation email for accuracy.  Shipping fees are not refundable for undeliverable shipments, refused shipments, or cancellations/exchanges. Please verify you entered the correct shipping address before completing your order.

 

Can I pick up my order?

We do not currently have a store front, but we offer a pickup location in Cumming, GA for local customers. Orders placed will be ready for pick up the following business day by 12 p.m. The pick-up location is open from 9 a.m. until 5 p.m., Monday through Friday at 5830 Bond Street, Suite 300, Cumming, GA 30040. The location is to the left of Rick Tanners restaurant and is accessed by taking the elevator up to the third floor. To place an order for pickup, please email hello@startplanner.com and we will email you a custom invoice. 

 

Do you ship outside the US?

Currently, we are shipping only within United States. If you are located outside of the U.S. and wish to order a planner, please email hello@startplanner.com and we can look into shipping outside the states if you send your address.  

Please note, import duties, taxes and charges are not included in the shipping fee. These charges are set by the destination country and become the buyer’s responsibility. Please check with your country’s customs office to determine what the additional costs and delays could entail prior to purchasing.

 

When will my order ship?

You can see the status of your order at any time by logging into your account here. Orders generally ship within 2-4 business days. But I will say… we are known for really fast shipping. Let’s just say we like to under promise and over deliver. Customers will be notified of their order status and tracking number via email. Please note that shipments are made Monday through Friday only. For pre-orders, an estimated ship date will be clearly noted in the product description of the item you ordered. Also, be aware that USPS website generally takes 24 hours to update, so even when we ship stay tuned for updates to stalk your mailman.

 

Can I cancel my order?

We do our best to ship orders in a timely planner. Should you need to change your order please email us ASAP at hello@startplanner.com. This is something we cannot guarantee, if your order has not shipped then we are more than happy to change your order. Please note that any changed orders will incur a 10% admin fee to cover any processing fees associated with this. Pleaser refer to our refund policy prior to purchasing any planners.

 

I didn’t receive a shipping confirmation for my order, can you help?

We often receive emails back that are undeliverable due to an incorrect email entered at checkout. Contact us at hello@startplanner.com with your order number and we can provide you with your tracking number, as well as update your email address in our system.

 

I entered the wrong shipping address at checkout. Can you reroute my order?

Once orders are shipped we are unable to redirect your package and we can’t refund you for shipping that product.  In this event, you can do one of two things: (1) Place a new order and once we receive the returned package we will refund you for the product(s), or (2) Wait for the package to return to us and then we will send you a new invoice to re-ship your package to you. Please make sure you verify your shipping address at checkout before submitting your order because we also get sad when this happens.

 

I am having a shipping issue, what do I do?

First don’t be sad. We send products USPS Priority Mail in order to track(stalk) all planners as they are in route to their new home. Please inspect your address prior to shipping. Our system is automated and once it leaves our office we have no control. USPS priority includes up to $100 insurance, and if a product goes missing, gets adducted from outer space, or shows as delivered but did not make it, contact your local Post Office first. Most of the time it shows up within a couple days, if not, a claim can be filed here. If you are having a USPS shipping issue please inform us so that we can also be aware and assist with the matter if needed, hello@startplanner.com.

 

GENERAL INFO

Can I find STARTplanners at a retail store near me? 

At this time, we are only selling online. Mainly because we can’t seem to even keep that in stock!  We have created videos for each product line to help you thoroughly understand the product that you are buying. As always, if you have any questions about our planners or need help choosing the one that’s best for you, we are happy to help! Email us at hello@startplanner.com.

 

What if I have suggestions for the planner?  

We love suggestions! Please email your ideas, inspirations, or suggestions to ideas@startplanner.com

 

I’m unable to log into my account. Can you help me?

Absolutely! Email us at hello@startplanner.com and we’ll get you taken care of:)

 

Do you offer any promos or discounts?

The best way to stay up to date on any specials we are running is to subscribe to our newsletter, which you can do at the bottom of the webpage, or follow us on Facebook. We do offer collections from time to time, which will always be posted in our shop and we also on occasion have "little loved" planners. If we have those they will be listed in our shop.

 

Do you offer bulk discounts?

Maybe. We love that you have a group or team of people who you want to share our planners with! Every situation is different.  Reach out to us if you wish to order more than 10 planners and we can work with you to get your team planning away!

 

What forms of payment do you accept?

We accept Visa, Mastercard, AMEX, Discover, and more. You can also checkout using Paypal. Please note, PayPal eCheck payments can take 3-6 business days to clear, which will result in a delayed shipment. So please take this into consideration if you need your order in a timely manner.

 

Can I sell STARTplanners in my store? Can I buy wholesale?
At this time we are not able to keep STARTplanners in our store. If you would like to be added to our list of wholesale suppliers to contact if this does change, please email us at hello@startplanner.com.

 

I reached out to you on social media, but why haven’t I heard back?

We work very hard to respond to every single email and question/comment on social media. If you reached out to us via social media and have not received a response please email us at hello@startplanner.com. Our email is the BEST way to make sure your question does not get overlooked.  With all the posts on social media it is very easy to get overlooked so please don’t hesitate to reach out to us via email.

We all know the horrors of “Junk” mail, and at times our emails show up there. If this happens we ask for your forgiveness, thank you for your patience, and ask that you reach back out to us if you have not received an email response within 48 hrs.

 

PRESS AND SOCIAL MEDIA

I’m a blogger and would love to work with you!

We love working with fellow small business owners and fellow planners! If you are a blogger, photographer, or have a press inquiry, please email us at press@startplanner.com, along with your subscriber statistics, social channels, and any other information that might give us a better understanding of your audience. We allocate a certain amount of planners a year for this.

 

Do you ever partner with the local community or local/national events?

We sure do and love getting to know not only people in our community, but across the country as well! If you have a special event you are planning, a meet-up, or speaking opportunity we would love to be a part of it! Please email your request to press@startplanner.com. Be sure to include your website/social channels, event date, location, the type of event you're planning, and any other fun details you’d like to share with us! Our co-founder Kristy Dickerson is a national speaker focusing on inspiration, business and productivity seminars as well.

 

Do you have an affiliate program?

We do not currently have an affiliate program at this time. Feel free to email us at hello@startplanner.com and we can add you to our list should we decide to implement one.