What are the shipping and processing fees and times?
Standard orders are shipped via USPS Media Mail, which starts at $4.99 (7-10 day) once it has processed in our warehouse. Priority shipping is also available(1-3 business days for shipping), starting at $9.99. SHIPPING IS FREE ON ALL ORDERS OVER $100.
NOTE: Due to COVID-19, we have noticed that USPS are experiencing delays in scanning and processing on some shipments at this time. Please note delays might occur so we please ask for your patience and recommend not delaying for Holiday purchases. You may contact your local USPS or delivery person for updates in regards to regular mailing service. We greatly appreciate your patience and understanding in the unprecedented times as we all navigate.
When will my order ship?
Orders typically ship within 1-2 business days. Please note we are not in the office Fri-Sun. If you place your order between Thursday afternoon and Sunday, then your order will ship on Monday.
Do you ship outside the U.S.?
Due to an overwhelming demand for our planners here in the US, we are not shipping internationally at this time. As we continue to grow we will most definitely look into other shipping options for outside the US.
Can I pick up my order?
We do not currently have a storefront, but we offer a pickup location in Alpharetta, GA for local customers. To place an order for pickup, please email firstname.lastname@example.org and we will email you a custom invoice.
Do you accept returns?
We want you to be happy, but if you are dissatisfied with your order, returns or exchanges are available within 30 days from the date the order was placed, for any unused or unaltered products with all original packaging. You can read more about our Return Policy here.
How often are new planners released?
We offer both a full year dated calendar (January-December) as well as a mid-year dated calendar (July-June) line of planners! We also have a quarterly undated that you can start anytime! Want to be the first to know when the new line of planners hits our store? Be sure to sign up for our newsletter for updates on pre-order and release dates (and all kinds of other fun stuff, too)! ;) You can also join our private Facebook Group!
(STARTplanner Insiders) https://www.facebook.com/groups/1419020795085725/.
How do I know which planner is right for me?
A planner is such a personal preference so here are some links to point you in the right direction for planner peace! First, take a look at this comparison chart and possibly discern which planner might be best for you here (LINK). Do you want to see just a day at a time? STARTplanner Annual Dated Daily or STARTplanner Quarterly. Do you want to see an entire week spread at a time? STARTplanner Annual Dated Weekly. Do you primarily have an online calendar but need something portable for daily execution? STARTplanner Quarterly. We have some people that use a combo such as STARTplanner Annual Dated Weekly for the family and STARTplanner Quarterly for work or personal. Have specific questions we are here to help. Hello@startplanner.com
Can you tell me more about the paper?
We are not ashamed to admit it: we are paper snobs. We believe that quality paper matters. We wanted the whole touch-and-feel experience of our planners to be amazing! The pages inside are #70, and the cover has a smooth-as-silk, velvety finish. You will love the way it feels so much, you might never put it down.
What is the "Little Loved" Planner?
On occasion, we receive a few planners that have a "little love" when they arrive to us. Rather than shipping them back to our supplier, we decided to discount them and offer them as-is, with just a little extra love. Honestly, we would use these planners ourselves! No content is missing. "Little Loved" planners will have a separate listing and be clearly labeled as "Little Loved" on our site. ALL SALES ARE FINAL. And, yes, after a month of use, it will probably just blend right in!
How do I care for my STARTplanner?
With every planner you purchase you will receive a Welcome/Care Card for your specific planner, but here are some general suggestions for caring for any of our planners: These are all handcrafted products and wear over time is to be expected. It is important to take care of your planner. Any product with gold foil will, over time, start to wear off. This is normal in the nature of the gold foil. SPIRAL PLANNER - Always close your planner from front to back. When traveling, take extra care by placing in bag or providing extra protection. Don’t stack heavy objects on or around the spiral (it makes them sad!). Keep in cool, dry place... watch out for those coffee spills! Last but not least, you will begin to see "love" on your planner as you continue to plan and rock it out! (It’s OK! This just means you are totally crushing your goals!)
What happened to the Fancy Pants System and Casebound Products?
Due to decrease in demand, we have to make the hard decision to discontinue these to planner lines. If this affected your normal planning type please read this full press release here.
What forms of payments do you do you accept?
We accept all major credit cards via a PCI compliment portal including Visa, Mastercard, AMEX, Discover. We also have integrated third party options such as PayPal and Afterpay. By checking out with a third party you are agreeing to their terms and setting up and account with them. For information on a PayPal account and terms of service go here. For information on Afterpay and terms of service go here. For any automated renewal purchases, we do not store credit cards on our end but use a safe third party portal to process your order. For any information on your account and purchasing options feel free to reach out to us.