FAQ

What are the shipping and processing fees and times?

Standard orders are shipped via USPS Priority Mail, which starts at $8.99 (1-3 business days) once it has processed in our warehouse.  SHIPPING IS FREE ON ALL ORDERS OVER $100.

NOTE: Due to COVID-19, we have noticed that USPS are experiencing delays in scanning and processing on some shipments at this time. Please note delays might occur so we please ask for your patience and recommend not delaying for Holiday purchases. You may contact your local USPS or delivery person for updates in regards to regular mailing service. We greatly appreciate your patience and understanding in the unprecedented times as we all navigate. 

Do you offer discounts? 

We don't. On occasion we do bundle items together or when new lines of planners are released there is a discount on the older model. We don't have any promo codes or discounts beyond that. We do have a customer loyalty program and rewards system called Start Rewards where you can get "planner points." 

Affiliates or Rewards Program?

Yes and anyone can join. On the homepage bottom right you can click and join and set  up your account. All the details on it is here.

 

Where can I see reviews? 

Products have reviews on the product pages or you can see all reviews here! Our community and the reviews speak for themselves and we are so grateful! Reviews

Can you tell me more about this finance piece of your system?

Our CEO and cofounder is trained in finance and planning for success there is vital. You can see how it works here. If you are not planning for this and organized in this department, come join us! Finance System

Do you offer discounts? 

We don't. On occasion we do bundle items together or when new lines of planners are released there is a discount on the older model. We don't have any promo codes or discounts beyond that. We do have a customer loyalty program and rewards system called Start Rewards where you can get "planner points." 

Casebound vs Spiral bound?

All planners have our system and the only difference is spiral bound vs lay flat casebound. Which is a personal preference. Our dated planners come out twice a year. A mid year line and an annual line. To offer both our mid year line is casebound and our annual line is spiral.  On occasion we do bundle items together or when new lines of planners are released there is a discount on the older model. We don't have any promo codes or discounts beyond that. We do have a customer loyalty program and rewards system called Start Rewards where you can get "planner points." 

Fancy Pants System or Hustle?

Hustle planner is just our STARTplanner dated! Due to increase in demand and elevated costs of production, we have to make the hard decision to discontinue Fancy Pants systemIf this affected your normal planning type please read this full press release here.  Majority of Fancy Pants user have converted to the quarterly undated. 

When will my order ship?

Orders typically ship and process within 1-2 business days. Please note we are not in the office Fri-Sun. If you place your order between Thursday afternoon and Sunday, then your order will ship on Monday.

Do you ship outside the U.S.?

Due to an overwhelming demand for our planners here in the US, we are not shipping internationally at this time. As we continue to grow we will most definitely look into other shipping options for outside the US.

Can I pick up my order?

We do not currently have a storefront, but we offer a pickup location in Alpharetta, GA for local customers. To place an order for pickup, please email hello@startplanner.com and we will email you a custom invoice.

Do you accept returns?

We want you to be happy, but if you are dissatisfied with your order, returns or exchanges are available within 30 days from the date the order was placed, for any unused or unaltered products with all original packaging. You can read more about our Return Policy here.

How often are new planners released?

We offer both a full year dated calendar (January-December) as well as a mid-year dated calendar (July-June) line of planners! We also have a quarterly undated that you can start anytime! Want to be the first to know when the new line of planners hits our store? Be sure to sign up for our newsletter for updates on pre-order and release dates (and all kinds of other fun stuff, too)! ;) You can also join our private Facebook Group!
(STARTplanner Insiders) https://www.facebook.com/groups/1419020795085725/.

How do I know which planner is right for me?

A planner is such a personal preference so here are some links to point you in the right direction for planner peace! First, take a look at this comparison chart and possibly discern which planner might be best for you here. Do you want to see just a day at a time? STARTplanner Annual Dated Daily or STARTplanner Quarterly. Do you want to see an entire week spread at a time? STARTplanner Annual Dated Weekly. Do you primarily have an online calendar but need something portable for daily execution? STARTplanner Quarterly. We have some people that use a combo such as STARTplanner Annual Dated Weekly for the family and STARTplanner Quarterly for work or personal. Have specific questions we are here to help. Hello@startplanner.com

Can you tell me more about the paper?

We are not ashamed to admit it: we are paper snobs. We believe that quality paper matters. We wanted the whole touch-and-feel experience of our planners to be amazing! The pages inside are #70, and the cover has a smooth-as-silk, velvety finish. You will love the way it feels so much, you might never put it down.

What is the "Little Loved" Planner?

On occasion, we receive a few planners that have a "little love" when they arrive to us. Rather than shipping them back to our supplier, we decided to discount them and offer them as-is, with just a little extra love. Honestly, we would use these planners ourselves! No content is missing. "Little Loved" planners will have a separate listing and be clearly labeled as "Little Loved" on our site. ALL SALES ARE FINAL. And, yes, after a month of use, it will probably just blend right in!

How do I care for my STARTplanner?

With every planner you purchase you will receive a Welcome/Care Card for your specific planner, but here are some general suggestions for caring for any of our planners: These are all handcrafted products and wear over time is to be expected. It is important to take care of your planner. Any product with gold foil will, over time, start to wear off. This is normal in the nature of the gold foil. SPIRAL PLANNER - Always close your planner from front to back. When traveling, take extra care by placing in bag or providing extra protection. Don’t stack heavy objects on or around the spiral (it makes them sad!). Keep in cool, dry place... watch out for those coffee spills! Last but not least, you will begin to see "love" on your planner as you continue to plan and rock it out! (It’s OK! This just means you are totally crushing your goals!)